STORE POLICIES

RETURN + EXCHANGE POLICY:

NOTE: Because our pieces are made-to-order in small, intentional batches, we do not offer cash/monetary refunds or exchanges for "changes of mind". We strongly encourage reviewing our size guides and detailed descriptions before placing an order!

When is an exchange or return eligible ?

  • Defective or faulty items: We only accept returns/ exchanges if the product you received has a genuine manufacturing defect or damage from our end. 
  • Incorrect order sent: If we accidentally shipped the wrong size, color, or item compared to what you ordered, we will gladly exchange it for you.

Return + Exchange Process

  1. Report within 24 hours: Any issues with your order must be reported within 24 hours of delivery. 
  2. Contact Us: Email photos/videos of the defect or incorrect item along with your order details to rekhali.st5@gmail.com (or reach out via Instagram DM @rekhalii). 
  3. Dispatching the Return: Once our team reviews and approves your request, the item must be sent back to us within 7 days. 
  4. Exchange Processing: After we receive and inspect the returned item, your replacement will be processed and dispatched within 2 business days. 

Conditions for Return + Exchange 

To be eligible for a replacement, the product must meet the following criteria: 

  • Must be unused, unworn, unwashed, and untampered.
  • Must have all original price tags, fabric labels, brand packaging, purchase invoice, and included freebies/ accessories intact.

Non-Eligible Scenarios

We cannot entertain exchange or return requests if:

  • The request is made after the 24 Hour delivery window.
  • The product shows signs of wear and tear, washing or modification.
  • Items were purchased during Sale / Special Promotion ( Sale items are final sale).
  • Minor color or texture variations occur due to monitor/screen settings or studio lighting during shoots.
  • The wrong size was chosen during order placement (since items are made-to-order, please cross-check size charts prior to ordering.

CANCELLATION POLICY: 

  • Within 24 Hours: Order can be canceled or modified strictly within 24 hours of confirmation.
  • After 24 Hours: Once the 24 hour window passes, your piece goes directly into production with our artisans, and the order can no longer be canceled. 

SHIPPING + DELIVERY:

1. When will I recieve my order? 

Because each piece is crafter on a made-to-order basis to ensure quality and cut down on waste, please allow time for tailoring:

  • Dispatch Time: 5-6 working days from order placement.
  • Delivery Time: 5-6 working days after dispatch (subject to courier partners and exact shipping location).

2. Do you offer free shipping?

Yes, absolutely! We offer free standard shipping on all nationwide orders within India.

3. Do you ship Internationally?

Currently, no. We only ship within India.

MANUFACTURING + ORIGIN:

Where are your products made? 

Every single garment is crafter with care in a small village in Haryana, India, supporting local artisans and rural women.